Question 1

What is Tarteel Global?

Accepted Answer

Tarteel Global is an online educational platform offering 1-on-1 digital academic tutoring and measured recitation instruction for students worldwide.

Question 2

Who owns and operates Tarteel Global?

Accepted Answer

Tarteel Global is the official operating brand of Tarteel Learning Ventures LLC, a registered company based in Albuquerque, New Mexico, USA.

Question 3

Is this platform for children or adults?

Accepted Answer

We cater to both! We have specialized curriculums designed for young learners, as well as advanced programs tailored for adults.

Question 4

Where are your tutors located?

Accepted Answer

We employ a rigorously vetted, global network of expert tutors to ensure we can accommodate students in any timezone.

Question 5

How does the 1-on-1 tutoring work?

Accepted Answer

Students are paired with a dedicated tutor for live, private video sessions, ensuring personalized attention, custom pacing, and immediate feedback.

Question 6

What makes Tarteel Global different from other platforms?

Accepted Answer

We combine a modern, Silicon Valley-grade digital learning platform with deep, traditional educational values, offering a premium, secure, and structured learning environment.

Question 7

Do you offer group classes?

Accepted Answer

Currently, we focus exclusively on 1-on-1 sessions to maintain the highest standard of personalized education and rapid student progress.

Question 8

What languages are the classes taught in?

Accepted Answer

Our primary language of instruction is English, though many of our global tutors are bilingual and can accommodate specific language requests.

Question 9

Do you provide a certificate of completion?

Accepted Answer

Yes, upon completing specific curriculum milestones, students receive an official digital certificate from Tarteel Global.

Question 10

What are your support hours?

Accepted Answer

Our administrative and technical support team is available via Email, Phone Number & on WhatsApp. We aim to respond to all inquiries within 24 hours.

Question 11

How do I sign up for an account?

Accepted Answer

Simply click the "Get Started", "Start Free Trial" or "Sign Up" button on our homepage. Parents or guardians must create the primary account.

Question 12

Can I enroll multiple children under one account?

Accepted Answer

Yes. Our parent dashboard allows you to manage multiple student profiles, schedules, and subscriptions from a single master account.

Question 13

Do you offer a free trial?

Accepted Answer

Yes, we offer a trial session so you can experience our platform, meet a tutor, and assess the learning environment before committing.

Question 14

How do I book a trial session?

Accepted Answer

Once you fill in the contact form, our admission team will contact you to schedule the classes for you or for your kids at your convenient time.

Question 15

What happens after the trial session?

Accepted Answer

After the trial, you will receive an assessment of the student's level and a recommended learning plan. You can then choose a subscription package to continue.

Question 16

How do you assess the student's current level?

Accepted Answer

During the trial session, the tutor will conduct a gentle, stress-free evaluation to determine the student's current knowledge and tailor the curriculum accordingly.

Question 17

Can I choose my own tutor?

Accepted Answer

We use an intelligent matching system to pair you with the best tutor based on your availability, timezone, and the student's age and level.

Question 18

Can I change my tutor if it's not a good fit?

Accepted Answer

Absolutely. If you feel the tutor is not the perfect match, contact support, and we will happily reassign you to another expert.

Question 19

What age can my child start?

Accepted Answer

We generally accept students as young as 4 years old, provided they can comfortably sit for a video session.

Question 20

Do I need to buy any textbooks or materials?

Accepted Answer

No. All necessary digital learning materials and interactive resources are provided within the Tarteel Global platform.

Question 21

How long is each class?

Accepted Answer

Classes typically range from 30 to 60 minutes, depending on the age of the student and the selected subscription package.

Question 22

How many classes should I take per week?

Accepted Answer

We recommend a minimum of 2 to 3 classes per week for consistent progress and retention.

Question 23

How do I schedule my regular classes?

Accepted Answer

Upon subscribing, you will select your preferred recurring days and times. This becomes your fixed weekly schedule.

Question 24

Can I have classes on weekends?

Accepted Answer

Yes, our global tutor network allows us to offer flexible scheduling, including weekends.

Question 25

Is the schedule fixed or flexible?

Accepted Answer

Your subscription secures a fixed weekly time slot with your dedicated tutor. However, you can request permanent schedule changes via support.

Question 26

How do I join my scheduled class?

Accepted Answer

Our classes are held on Zoom or Microsoft Teams — whichever you prefer. The support team shares the credentials with you, and the teacher will call you at your class time on the chosen platform.

Question 27

What happens if I am late to a class?

Accepted Answer

Tutors will wait in the virtual classroom for up to 15 minutes. If you arrive late, the class will still end at the scheduled time.

Question 28

Can I reschedule a class?

Accepted Answer

Yes. If you cannot attend, you can request a makeup class, provided you give us enough notice.

Question 29

How much notice is required to reschedule?

Accepted Answer

According to our Makeup Policy, you must notify support at least 24 hours in advance to qualify for a makeup session.

Question 30

What happens if I miss a class without notice?

Accepted Answer

If you no-show or fail to provide 24 hours' notice, the class is forfeited and cannot be rescheduled or refunded.

Question 31

What happens if my tutor is absent?

Accepted Answer

In the rare event of a tutor emergency or absence, your account will automatically be credited with a makeup class.

Question 32

Are the live classes recorded?

Accepted Answer

Yes. All live 1-on-1 sessions are recorded by default for quality assurance, safeguarding, and parent review purposes. As a parent or guardian, you have the right to request that your child's sessions not be recorded at any time by contacting our support team. We handle all recordings in full compliance with COPPA and GDPR.

Question 33

How do I track my child's progress?

Accepted Answer

Your parent dashboard includes progress reports, attendance logs, and direct feedback notes from the tutor.

Question 34

Can parents sit in on the classes?

Accepted Answer

Parents are highly encouraged to sit in, especially for younger children, to help them focus and manage the technology.

Question 35

Will there be homework assigned?

Accepted Answer

Depending on the curriculum, tutors may assign light, optional practice exercises to reinforce what was learned during the session.

Question 36

What equipment do I need for the classes?

Accepted Answer

You need a reliable computer, laptop, tablet or phone, a working microphone, and a stable internet connection.

Question 37

What software do you use for the video calls?

Accepted Answer

We utilize secure, enterprise-grade video conferencing tools (such as Zoom or Microsoft Teams) for the classes.

Question 38

What internet speed is required?

Accepted Answer

A standard broadband connection (at least 5 Mbps download/upload) is sufficient for uninterrupted video streaming.

Question 39

Can I use a smartphone for classes?

Accepted Answer

While possible, we strongly recommend using a larger screen (tablet or laptop) so the student can clearly see the digital materials shared by the tutor.

Question 40

How do I access the parent dashboard?

Accepted Answer

Visit tarteelglobal.com and click "Log In" using the email and password you set during registration.

Question 41

I forgot my password, how do I reset it?

Accepted Answer

Click the "Forgot Password" link on the login page to receive a secure reset link via email.

Question 42

Why is my dashboard not loading?

Accepted Answer

Ensure you are using a modern browser (like Chrome or Safari) and try clearing your browser's cache and cookies.

Question 43

Do you have a mobile app?

Accepted Answer

Currently, our platform is a fully responsive web application that works seamlessly on mobile browsers, with dedicated native apps in development.

Question 44

What happens if my internet disconnects during a class?

Accepted Answer

If your internet drops, try to reconnect immediately. If the issue is on the tutor's end or our servers fail, you will be credited with a makeup class.

Question 45

How much do classes cost?

Accepted Answer

Pricing depends on the frequency and duration of the classes you choose. Please visit our Pricing page for detailed subscription tiers.

Question 46

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa & MasterCard) via our secure payment gateways or any other Money Transfer Service.

Question 47

Is my payment information secure?

Accepted Answer

Absolutely. We are fully PCI-compliant. We do not process or store raw credit card numbers on our servers; all data is handled by enterprise-level banking gateways.

Question 48

How does the subscription billing work?

Accepted Answer

Our service operates on an auto-renewing monthly subscription to secure your dedicated time slot with your tutor.

Question 49

When will I be billed each month?

Accepted Answer

You are billed automatically every 30 days from the exact date you initiated your subscription.

Question 50

Can I pay per class instead of a monthly subscription?

Accepted Answer

To ensure educational consistency and reserve tutor availability, we only operate on monthly subscription models.

Question 51

Do you charge any hidden fees or setup fees?

Accepted Answer

No. The price you see on your subscription package is the exact price you pay. There are no hidden enrollment or registration fees.

Question 52

In what currency are your prices listed?

Accepted Answer

Our payment system supports multiple international currencies. Depending on your location, you may see prices in your local currency (AED, SAR, GBP, CAD, EUR). Otherwise, our base currency is USD, and your bank will handle the conversion.

Question 53

How do I update my payment method?

Accepted Answer

Log into your parent dashboard, navigate to the "Billing" section, and enter your new card details securely.

Question 54

My payment failed, what should I do?

Accepted Answer

Our system will automatically retry the payment. If it fails again, please update your card details in the dashboard or contact your bank to authorize the transaction.

Question 55

Do you offer discounts for siblings?

Accepted Answer

Yes! We offer a family discount for parents enrolling multiple children. Contact support for your custom billing link.

Question 56

How do I cancel my subscription?

Accepted Answer

You can cancel at any time directly through the "Billing" section of your dashboard, or by contacting support via email, phone, or WhatsApp.

Question 57

Is there a cancellation fee?

Accepted Answer

No, there are no fees or penalties for canceling your subscription.

Question 58

What is the deadline to cancel before the next billing cycle?

Accepted Answer

To avoid being charged for the next month, you must cancel at least 48 hours prior to your next scheduled billing date.

Question 59

Can I pause my subscription if we go on vacation?

Accepted Answer

We cannot indefinitely hold a specific tutor's time slot without payment. If you take a long break, you will need to cancel and resubscribe upon your return, subject to tutor availability.

Question 60

Can I get a refund for unused classes?

Accepted Answer

No. As per our Refund Policy, all payments for live educational services are final and strictly non-refundable.

Question 61

Can I get a refund if I forget to cancel my subscription?

Accepted Answer

We do not issue refunds for forgotten cancellations. You must cancel 48 hours before the billing date to stop the automatic charge.

Question 62

What should I do if I have a billing dispute?

Accepted Answer

Please email support@tarteelglobal.com immediately. Initiating a bank chargeback without contacting us first will result in permanent account suspension.

Question 63

How do you protect my child's privacy?

Accepted Answer

We are fully COPPA compliant. We do not collect data directly from minors; all accounts must be managed by a legal guardian.

Question 64

Do you sell my personal data?

Accepted Answer

Never. Your personal and contact information is used strictly to operate your educational account and is never sold to third parties.

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