We do not rely on unverified public communication channels. Instead, we utilize a highly structured and monitored Zoom environment for all of our 1-on-1 classes.

• Dedicated Accounts: Upon onboarding, we create and provide specific Zoom login credentials for each student. Students must use these official accounts to attend classes.
• Monitored Communications: All text communication happens in the 'Quran Desks' team chat option within Zoom. Every chat includes the teacher, the student, and a dedicated Support Person from our institute to ensure full transparency and safety.
• Restricted Access: Tutors initiate the calls directly to the student's assigned account, preventing any unauthorized access to the digital classroom.

To maintain our high educational standards and ensure the safety of both students and tutors, we implement a default recording policy for our sessions.

Our claim of providing \"World-Class Faculty\" extends beyond academic excellence; it requires impeccable character and verifiable trust.

• Rigorous Vetting: Every tutor undergoes a strict multi-stage interview process before joining Tarteel Global.
• Identity Verification: We conduct comprehensive identity checks and verify all academic credentials and Ijazahs (certifications).
• Professional Conduct: Tutors are contractually bound to our strict code of conduct, which prohibits them from contacting students outside of the official, monitored Tarteel Global Zoom environment.

Tarteel Global maintains a strict zero-tolerance policy against any form of harassment, bullying, inappropriate language, or professional misconduct.

If a tutor, student, or staff member is found to have violated our code of conduct, they will face immediate suspension pending a full investigation, which may result in permanent expulsion from the platform and reporting to local authorities where applicable.

We encourage parents and students to actively communicate with us. If you ever feel uncomfortable, witness inappropriate behavior, or have any safeguarding concerns, please report it immediately.

You can raise concerns directly in the monitored Zoom 'Quran Desks' chat, or by contacting our dedicated support and compliance team using the information below. All reports are treated with the utmost confidentiality and urgency.